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LGBTQ Youth Information Project

Resources for parents and non-parents

supportive of LGBTQ youth

Independent Study

UX MPS MICA 2021

How do you find information to support LGBTQ youth in your family, your community, and at school? Parents as well as non-parents supportive of LGBTQ youth want more information and resources. 

storyset.com & Cate

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I'd like to learn more.

I want to use inclusive language.

Adults who are supportive of LGBTQ youth don't always know where to look for information and resources.  Parents and non-parents alike can search via prioritized categories on a website that offers both local and national resources.

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spectrum of gender identity

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how can I be more inclusive in my classroom

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community 

support

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  • Definitions

  • Resources

  • Schools

  • How To

Research brought together many resources providing information about the needs of LGBTQ youth.  Screener criteria defined groups for interviews, affinity mapping defined themes from interviews and top priorities became categories of information on a website.  Journey mapping clarified actions and opportunities for user experience.

Screener

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Group 1

  • Are you a parent or guardian of children who are currently in school?

  • Are you interested in learning about information pertaining to LGBTQ Youth?

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Group 2

  • Are you interested in learning about information pertaining to LGBTQ Youth?

Categories:

  • Definitions & terminology

  • Local & national 

  • Support in school

  • Approach to conversations 

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Questions

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Themes

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  • 100% of participants were interested in LGBTQ information

  • 100% of participants were aware of some LGBTQ resources

  • 80% of participants would use an online resource

A journey map to better understand a user's interaction with the website leads to improved customer experience.

Actions

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Touchpoint

Customer Thought

Customer Feeling

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Looks at landing page

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Clicks "Definitions"

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This is what I've been looking for

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journey map

With a portal to local and national resources, parents and other supportive adults have the information they need to educate themselves and uplift LGBTQ youth.

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storyset.com

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